In-chat booking & reminder drips

Customer booking experience

When an appointment flow triggers in chat, Flow presents interactive buttons:

1. Customer selects a date (Today, Tomorrow, or picks a custom date).
2. Flow checks calendar availability and displays open time slots.
3. Customer taps their preferred slot.
4. Flow records the appointment, updates contact variables, and dispatches a confirmation message.

Automated reminder drips

Flow automatically schedules two proactive reminder messages:

• 24 Hours Before: Reminder with date, time, and preparation instructions.
• 2 Hours Before: Final notification with interactive Confirm, Reschedule, or Cancel buttons.

Google Calendar integration

Confirmed appointments sync automatically to your connected Google Calendar with the customer’s name, phone number, and booking notes.