Training with URLs, PDFs & FAQs

Managing knowledge sources

In Automation → AI Agent → Knowledge Base, you can add three types of training sources:

• Website Crawling: Enter your documentation or help center URL. Flow crawls the pages, extracts clean text, and generates vector embeddings automatically.
• Document Uploads: Upload product manuals, policy guides, or price lists in PDF, DOCX, or TXT format. Flow chunks and indexes the content for instant semantic search.
• Direct FAQ Pairs: Create curated question-and-answer pairs for questions requiring specific, exact answers.

Re-indexing

When you update your website or product pricing, click Re-index Source to refresh vector embeddings without interrupting live chat operations.