Autonomous customer support
Flow includes an autonomous AI Agent powered by Retrieval-Augmented Generation (RAG). Instead of relying on static keyword trees, the AI reads your documentation and answers customer questions factually in natural language 24/7.
How RAG works
- When a customer sends a question, Flow converts the message into a semantic vector embedding.
- It queries your workspace Knowledge Base for document chunks matching the inquiry.
- Flow combines your system instructions, the matched documentation passages, and conversation history into an LLM prompt.
- The AI drafts a branded response from your verified information.
Guardrails against made-up answers
The agent is instructed to answer only from your knowledge base and to hand off when unsure. AI can still make mistakes, so review its replies.