Blog / Inbox assignment that scales with the team
Inbox assignment that scales with the team
Labels, internal notes, and how to keep SLA without losing context.
Assignment
Route new chats to a teammate or a round-robin pool. Unassigned chats stay in a shared queue so nothing sits on one person’s laptop.
Notes vs replies
Internal notes never go to WhatsApp. Use them for order IDs, refund decisions, or a handoff summary. The customer only sees what you send as a reply.
Labels
Tag VIP, billing, or “waiting on warehouse”. Saved filters on those labels become your morning queue. Combine with variables (order status, plan name) when you need more than a tag.
Failed sends
A red mark on the bubble means Meta rejected the message. Open the error: expired session, template issue, or a blocked user. Fix the cause, then retry.
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